Because ONTOXICATED hosts private, highly curated overnight salons with strictly capped venue capacities, guest cancellations directly impact venue reservations and catering arrangements. This policy outlines our cancellation terms and refund procedures.
1. Salon Pass Cancellation Matrix
| Cancellation Window | Refund Percentage | Alternative Option |
|---|---|---|
| 72 Hours or More Before Event | 100% Full Refund | 100% Salon Credit for Future Date |
| 48 Hours to 72 Hours Before Event | 50% Partial Refund | 100% Salon Credit for Future Date |
| Less than 48 Hours Before Event | Non-Refundable | Pass Transfer to Vetted Guest (Subject to Approval) |
2. Event Postponement or Cancellation by Host
If an Ontoxicated salon is postponed, rescheduled, or canceled by Ontoxicated due to unforeseen circumstances, venue disruptions, or security considerations:
- You will be offered an immediate 100% Full Refund back to your original payment method, OR
- An automatic transfer to the rescheduled salon date, at your choice.
3. Vetting & Screening Fees
Where applicable, one-time application screening fees cover identity verification and vetting labor. Screening fees are non-refundable once background processing has commenced.
4. Refund Processing Timeframe
Approved refunds are processed immediately by our concierge desk. Once initiated, funds typically reflect in your bank account or credit card statement within 5 to 7 business days, depending on your bank or payment gateway provider (Stripe, Razorpay, PayPal, etc.).
5. How to Initiate a Refund Request
To request a pass cancellation or refund, please email our support team with your booking reference code at Hi@ontoxicated.com or contact concierge support.